RULES
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H2P Regulations
§1 General provisions

1. The host2play.com throne works on the terms specified in this Regulations.
2. The Regulations specify the types and scope of services provided electronically by the Host2Play.com website, rules for providing these services, conditions for concluding and terminating contracts for the provision of electronic services, as well as mode complaint procedure.
3. Each Service Recipient upon undertaking actions aimed at the use of electronic services of the Host2Play.com website is obliged to compliance with the provisions of these Regulations.
4. In matters not covered in these Regulations, they apply Recipes:
a) of the Act on the provision of electronic services of July 18, 2002. (Journal of Laws No. 144, item 1204, as amended),
b) of the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014 item 827),
c) The Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93 of d.) and other relevant provisions of Polish law.


§2 Definitions

1. Contact form - form available at Host2Play.com enabling the Service Recipient direct contact with the Service Provider.
2. Regulations - these website regulations.
3. Service Provider - a company under the name host2play registered in Sweden with the organization number 870311-8656
Post office address Electronic: [email protected] ,
4. Service recipient - a natural person, legal person or organizational unit not having legal personality, which the Act grants legal capacity using the electronic service.
5. Electronic servant - a service provided electronically by Service Provider to the Service Recipient via the party.


§3 Type and scope of electronic services

1. The Service Provider enables the use of services via the website Electronic such as:
a) Using the contact form,
b) The provision of electronic services to service recipients takes place on conditions specified in the regulations.


§4 Conditions for providing and concluding contracts for the provision of electronic services

1. Provision of electronic services specified in Chapter III point1 Regulations by the Service Provider is free.
2. The period for which the contract is concluded:
a). Agreement for the provision of electronic services consisting in enabling sending a message via the contact form is concluded on time marked and is dissolved when the message is sent or stopping it sending by the Service Recipient.
3. Technical requirements necessary to cooperate with the system ICT, which is used by the service provider:
a) computer with internet access,
b) Access to e -mail,
c) Internet browser,
d) Enabling cookies and javascript in the web browser

4. The Service Recipient is obliged to use the website in a manner consistent with By law and decency, having regard to respect for personal rights and rights intellectual properties of third parties.
5. The Service Recipient is obliged to enter data in accordance with the status actual.
6. The recipient is forbidden to provide content of the nature unlawful.


§5 The procedure of complaint procedure

1. Complaints related to the provision of electronic services by Service provider:
a) Complaints related to the provision of electronic services through The Service Recipient may submit via e -mail to the following address: [email protected]
b) In the above e-mail, provide as much information as possible and circumstances regarding the subject of the complaint, in particular the type and date irregularities and contact details.The information provided significantly will facilitate and accelerate the consideration of the complaint by the Service Provider.
c) Consideration of the complaint by the Service Provider takes place immediately, no later than within 14 days.
d) The Service Provider's response regarding the complaint is sent to the e-mail address Service Recipient provided in the complaint application or in another provided by the Service Recipient way.


§6 INTELLECTUAL PROPERTY

1. All content posted on the website at Host2Play.com benefit from legal and copyright protection and are the property of Host2Play.com The Service Recipient bears full responsibility for the damage caused by the Service Provider, which is the consequence of the use of any content of the Host2Play.com page, without permission Service providers.
2. Any use by anyone, without a clear written consent Service providers, any of the elements that make up the content and content Host2Play.com pages constitute a violation of the copyright of the Service Provider and results in civil law and criminal liability.


§7 FINAL PROVISIONS

1. Agreements concluded through the parties are concluded in accordance with the law Polish.
2. In case of non -compliance of any part of the regulations with the applicable the right, in place of the challenged provision of the Regulations, apply the appropriate Polish law.

GDPR
1. Information obligation GDPR

The information below is a concise, understandable and transparent abbreviation of information posted in Polityce Prywatności odnośnie Administratora danych, celu i sposobu przetwarzania danych osobowych oraz Twoich praw w związku z tym przetwarzaniem, w formie wymaganej do spełnienia obowiązku informacyjnego GDPR. Szczegóły dotyczące sposobu przetwarzania i podmiotów uczestniczących w tym procesie dostępne są we wskazanej polityce.


2. Who is the data administrator?

The administrator of personal data (hereinafter the administrator) is the Host2Play entity providing electronic services through the website


3. How can you contact the Data Administrator?

You can contact the Administrator in one of the following ways:


4. Did the administrator appoint a personal data inspector?

Pursuant to Article 37 GDPR, the Administrator did not appoint the Data Protection Inspector.
In matters related to data processing, including personal data, you should contact the Administrator directly.


5. Where do we get personal data and what are their sources?

The data is obtained from the following sources:

  • from data subjects
  • In the case of registration using social networks, with the conscious consent of these people, from these social networks


6. What is the scope of personal data we process?

Normal personal data are processed on the website, provided voluntarily by the persons, e.g. name, surname, e-mail address, telephone, etc.
The detailed range of processed data is available inPrivacy policy.


7. What are the purposes of processing the data?

Personal data voluntarily provided by Users are processed in one of the following purposes:

  • Registration and maintenance services of the User's Account on the Website and Functionality related to it
  • Administrator communication with Users in matters related to the Website and Data Protection
  • Provision of the legitimate interest of the administrator


8. What are the legal basis for data processing?

The website collects and processes user data on the basis of:

  • Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (General Data Protection Regulation)
    • Art.6 Ast.1 lit.A
      The data subject has agreed to the processing of their personal data in one or more specific purposes
    • art.6 para.1 lit.B
      The processing is necessary to perform the contract to which the data subject is or to take action at the request of the data subject, before the conclusion of the contract
    • art.6 para.1 lit.C
      Processing is necessary to fulfill the legal obligation on the administrator
    • art.6 para.1 lit.f
      Processing is necessary for the purposes arising from legitimate interests pursued by the Administrator or by the third party
  • Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018 item 1000)
  • Act of 16 July 2004 Telecommunications Law (Journal of Laws 2004 No. 171 item 1800)
  • Act of February 4, 1994 on copyright and related rights (Journal of Laws 1994 No. 24 item 83)


9. What is the legitimate interest pursued by the administrator?

  • In order to determine, investigate or defend against claims - the legal basis for processing is our legitimate interest (Article 6 (1) lit. f) GDPR) consisting in the protection of our rights, including, among others;
  • In order to assess the risk of potential customers
  • In order to evaluate planned marketing campaigns
  • In order to implement direct marketing


10. For what period do we process personal data?

As a rule, the indicated personal data is stored only for the period of providing the service as part of the Website by the Administrator.They are deleted or anonymized in the period up to 30 days from the end of the provision of services (e.g. deleting a registered user account, writing a newsletter from the list, etc.)
In exceptional situations, in order to secure the legitimate interest pursued by the Administrator, this period may be extended.In such a situation, the Administrator will store the indicated data, from the time of demanding their removal by the User, not longer than for a period of 3 years in the event of a violation or suspected violation of the provisions of the Website Regulations by the data subject.


11. Who is the recipient of the data including personal data?

As a rule, the only data recipient is the administrator.
Data processing, however, may be entrusted to other entities providing services to the Administrator to maintain the website's activities.
Such entities include, among others:

  • hosting companies providing hosting services or related services for the administrator
  • Companies through which the newsletter service is provided
  • Service companies and IT support making maintenance or responsible for maintaining IT infrastructure
  • Intermediaries in online payments for goods or services offered as part of the Website (in the case of making a purchase transaction on the Website)
  • Intermediaries in mobile payments for goods or services offered as part of the Website (in the case of making a purchase transaction on the Website)


12. Will your personal data be transferred outside the European Union?

Personal data will not be transferred outside the European Union, unless they have been published as a result of the individual operation of the User (e.g. introducing a comment or entry), which will make the data available to each person visiting the Website.


13. Will personal data be the basis for automated decision making?

Personal data will not be used for automated decision making (profiling).


14. What are your rights related to the processing of personal data?

  • Right to access personal data
    • Users have the right to access their personal data, implemented at the request of the Administrator
  • right to rectify personal data
    • Users have the right to request from the Administrator to immediately rectify personal data, which are incorrect or / or supplementing incomplete personal data, implemented at the request of the administrator
  • right to delete personal data
    • Users have the right to request from the Administrator to immediately delete personal data, implemented at the request of the Administrator. In the case of user accounts, deleting data consists in anonymizing data enabling user identification. In the case of the Newsletter service, the user has the option of deleting his personal data by using the link in each e-mail sent.
  • right to limit the processing of personal data
    • Users have the right to limit the processing of personal data in the cases indicated in art.18 GDPR, incl.questioning the correctness of personal data, implemented at the request of the administrator
  • right to transfer personal data
    • Users have the right to obtain from the Administrator, personal data regarding the user in a structured, commonly used machine -readable format, implemented at the request of the administrator
  • The right to object to the processing of personal data
    • Users have the right to object to the processing of his personal data in the cases specified in art.21 GDPR, implemented at the request of the administrator
  • The right to lodge a complaint
    • Users have the right to lodge a complaint to the supervisory authority dealing with the protection of personal data.

Privacy policy

The privacy policy below sets out the rules for saving and accessing data on Users' devices using the Website for the purposes of providing electronic services by the Administrator and the principles of collecting and processing personal data of Users, which were provided by them in person and voluntarily through tools available on the website.

The privacy policy below is an integral part Regulations of the website , which sets out the rules, rights and obligations of users using the Website.


§1 Definitions

  • Service - "Host2Play" website operating at https://host2play.com/
  • External service - Partner websites, Service Providers or Service Recipients cooperating with the Administrator
  • Website / data administrator - Website administrator and the data administrator (hereinafter the administrator) is the entity "Host2Play" providing services electronically through the Website
  • User - a natural person for whom the administrator Provides electronic services through the Website.
  • device - electronic device with software through which the user gains access to Service
  • Cookies (cookies) - text data collected in the form files posted on the user's device
  • GDPR - Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on free flow such data and repealing Directive 95/46/EC (General Regulation data protection)
  • Personal data - means information about the identified or Identifying a natural person ("a person whose data concern ");Identifying a natural person is a person you can directly or indirectly identify, in particular on the basis of identifier such as name and surname, identification number, data about location, internet identifier or one or several special factors determining physical, physiological, genetic, mental, economic, cultural or social identity of a natural person
  • Processing - means surgery or set of surgery performed on personal data or sets of personal data in a manner automated or uncomatased, such as collecting, fixing, organizing, organizing, storing, adapting or modifying, downloading, browsing, using, revealing by sending, dissemination or other types of sharing, matching or Connecting, limiting, removing or destroying;
  • limiting processing - means the designation stored personal data to limit their future processing
  • profiling - means any form of automated processing of personal data, which involves the use of data personal to assess some personal factors of a natural person, in in particular, for the analysis or forecast of aspects regarding the effects of this work a natural person, his economic situation, health, personal preferences, interests, credibility, behavior, location or movement myself
  • Consent - consent of the data subject means voluntary, Specific, conscious and unambiguous presentation of the will to whom the person who data concern, in the form of a statement or clear confirmation, allows the processing of her personal data
  • violation of personal data protection - means a violation security leading to accidental or unlawful destruction, loss, modification, unauthorized disclosure or unauthorized access to personal, stored personal data or otherwise processed
  • pseudonymization - means processing personal data in such a way that they can no longer be attributed to a specific person who The data relate, without the use of additional information, provided that such Additional information is stored separately and is covered by the means technical and organizational preventing them from assigning them identified or identified to a natural person
  • anonymization - data anonymization is an irreversible process data on data that destroys / overwrites "personal data" Identification or connection of a given record with a specific user or a natural person.


    • §2 Data Protection Inspector

    Based on Article 37 GDPR, the Administrator did not appoint the Data Protection Inspector.

    In matters related to data processing, including personal data, it should be contact the administrator directly.


    §3 Types of cookies

    • Internal cookies - files posted and read with User devices via the Website ICT SYSTEM
    • External cookies - files posted and read with User devices by Service ICT systems external.External services scripts that can place files Cookies on user devices have been consciously placed on the website through scripts and services made available and installed on the Website
    • session cookies - files posted and read with User devices through the website during one session of a given device.After the session, the files are deleted from the device User.
    • Durable cookies - files posted and read with User devices through the website until they are manual removal.Files are not deleted automatically after the session is completed Devices unless the user's configuration is set to mode deletion of cookies after the device session is completed.


    §4 Data storage security

    • Cookie storage and reading mechanisms - Mechanisms storage, reading and data exchange between saved cookies on the user's device and the website is implemented through built -in Web browser mechanisms and do not allow others to download data from the User's device or other websites, which the user visited, including personal data or confidential information. Transfer to the user's device viruses, Trojan horses and other worms are also practically impossible.

    • Internal cookies - files used by the Administrator Cookies are safe for user devices and do not contain scripts, content or information that may threaten the security of personal data or the safety of the device used by the user.

    • external cookies - the administrator makes all possible actions to verify and select website partners in the context user safety.The administrator for cooperation selects known, large partners with global social trust.However, he does not have full control over the content of cookies from external partners.For the security of cookies, their content and in accordance with License use by the scripts installed on the website from external websites, the administrator is not responsible enough as far as the law allows.The list of partners is next parts of the privacy policy.

    • Cookie control

    • User threats - Administrator uses all possible technical means to ensure data security placed in cookies.However, it should be noted that assurance The security of this data depends on both parties in this activity User.The administrator is not responsible for interception of this data, impersonating or deleting them, on The result of the user's conscious or unconscious activity, viruses, horses Trojan and other spy software, which may be or The user's device was infected.Users to secure before these threats they should follow themsafe recommendations using the network.

    • Storage of personal data - The administrator ensures that makes every effort to make the processed personal data entered voluntarily by users were safe, access to them was limited and implemented according to their intended use and purposes processing.The administrator also ensures that he makes every effort in the purpose of securing their data against their loss, by applying adequate physical and organizational protection.

    • Password storage - Administrator declares that passwords They are stored in an encrypted form, using the latest standards and guidelines in this respect.Dechfration of access passwords provided on the website It is practically impossible to your account.


    §5 Goals for which cookies are used

    • Improving and facilitating access to the website
    • Personalization of the Website for Users
    • enabling logging in to the website
    • Marketing, remarketing on external websites
    • Affiliate services
    • Conducting statistics (users, number of visits, types of devices, link etc.)
    • Serving multimedia services
    • Provision of social services


    §6 Personal data processing goals

    Personal data voluntarily provided by Users are processed in one of the the following goals:

    • Electronic services implementation:
      • Services of registration and maintenance of the User's Account on the Website I functionalities associated with it
    • Administrator communication with Users in matters related to the Website and data protection
    • Provision of the legitimate interest of the administrator

    Users data collected anonymously and automatically processed in one of the the following goals:

    • Statistics
    • remarketing
    • Service of affiliate programs
    • Provision of the legitimate interest of the Administrator


    §7 External cookies files

    The administrator on the website uses JavaScript scripts and components Web partners who can place their own cookies on the device User.Remember that in your browser settings you can decide on yourself allowed cookies that can be used by individual sites Internet.Below is a list of partners or their services implemented in Service that can place cookies:

    Services provided by third parties are beyond administrator control.These entities may at any time change their conditions for providing services, privacy policy, Purpose of data processing and methods of using cookies.


    §8 Types of collected data

    The website collects user data.Some data is collected automatically and anonymously, and some of the data are personal data provided voluntarily by users in during signing up to individual services offered by the website.

    Anonymous data collected automatically:

    • IP address
    • Browser type
    • approximate location
    • Opened service subpages
    • Time spent on the appropriate site of the website
    • Type of operating system
    • Address of the previous subpage
    • Address of the sending page
    • browser language

    data collected during registration:

    • Name / surname / nickname
    • Login
    • E-mail address
    • avatar / profile photo
    • Website addresses
    • IP address (automatically collected)

    Data collected during the entry to the Newsletter service

    • Name / surname / nickname
    • E-mail address
    • IP address (automatically collected)

    data collected when adding a comment

    • Name and surname / nickname
    • E-mail address
    • WWW address
    • IP address (automatically collected)

    Part of the data (without identifying data) can be stored in cookies. Some data (without identifying data) can be transferred to the service provider statistical.


    §9 Access to personal data by third parties

    As a rule, the only recipient of personal data provided by Users is Administrator.Data collected under the services provided are not transferred or resold to third parties.

    Data access (most often based on a contract entrusting data processing) They may have entities responsible for the maintenance of infrastructure and services necessary to keep the website, i.e.

    • Hosting companies, providing hosting services or related services for Administrator
    • Companies through which the newsletter service is provided
    • Intermediations in online payments for goods or services offered in as part of the Website (in the case of making a purchase transaction on the website)
    • Intermediaries in mobile payments for goods or services offered in as part of the Website (in the case of making a purchase transaction on the website)

    entrusting the processing of personal data - hosting services, VPS or Dedicated servers

    Administrator uses the services of an internal supplier to keep the Website hosting, VPS or dedicated servers - host2play . WBranch data collected and processed on the Website is stored and processed in the Service Provider's infrastructure located within the Union Gramice European.It is possible to access data as a result of service work implemented by the service provider.Access to this data is regulated by the contract concluded between the administrator and the service provider.


    data processing in the case of online payments

    In the event of online payments, all payments They are transferred directly by the User to the entity implementing the payment - Stripe. Selected data necessary to implement the transaction are then transferred by this entity to the Administrator.Data transfer regulates contract concluded between the administrator and the service provider.


    data processing in the case of mobile payments

    In the case of the implementation of mobile payments, all payment data They are transferred directly by the User to the entity implementing the payment - Stripe. Selected data necessary to implement the transaction are then transferred by this entity to the Administrator.Data transfer regulates Agreement concluded between the Administrator and the Service Provider.



    §10 Method of processing personal data

    Personal data provided voluntarily by users:

    • Personal data will not be transferred outside the European Union, unless they remain Published as a result of the individual operation of the user (e.g. introduction comment or entry), which will make the data available to each person visiting the website.
    • Personal data will not be used for automated decision making (profiling).
    • Personal data will not be resold to third parties.

    Anonymous data (without personal data) collected automatically:

    • Anonymous data (without personal data) will be transferred outside the European Union.
    • Anonymous data (without personal data) will not be used for automated decision making (profiling).
    • Anonymous data (without personal data) will not be resold to third parties.


    §11 Legal basis for the processing of personal data

    The website collects and processes user data on the basis of:

    • Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27 2016 on the protection of natural persons in connection with data processing passenger and on the free flow of such data and repealing Directive 95/46/EC (General Data Protection Regulation)
      • Art.6 para.1 lit.a
        the data subject has expressed consent to the processing of your personal data in one or more the number of specific goals
      • Art.6 para.1 lit.B
        Processing is necessary for performance of the contract to which the data subject is, or to take action at the request of the data subject, before conclusion of the contract
      • Art.6 para.1 lit.C
        Processing is necessary for fulfilling the legal obligation incumbent on the administrator
      • Art.6 para.1 lit.f
        Processing is necessary for the purposes resulting from legitimate interests pursued by administrator or through the third page
    • Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018 item 1000)
    • Act of 16 July 2004 Telecommunications Law (Journal of Laws 2004 No. 171 item 1800)
    • Act of February 4, 1994 on copyright and related rights (Journal of Laws 1994 No. 24 item83)


    §12 Personal data processing period

    Personal data provided voluntarily by users:

    As a rule, the indicated personal data is stored only for the period of benefit Services within the Website by the Administrator.They are removed or anonymized in period up to 30 days from the end of the service (e.g. removal registered user account, writing a newsletter from the list, etc.)

    The exception is a situation that requires securing legitimate goals further processing of this data by the Administrator.In such a situation The administrator will store the indicated data from the time they are required to be removed by the user, not longer than for a period of 3 years in the event of a violation or Suspicions of violation of the provisions of the Website regulations by the User

    Anonymous data (without personal data) collected automatically:

    Anonymous statistical data, not constituting personal data, are stored by Administrator in order to conduct website statistics for an indefinite period


    §13 User rights related to data processing passenger

    The website collects and processes user data on the basis of:

    • right to access personal data
      Users has the right to access your personal data, implemented on demand submitted to the administrator

    • right to rectify personal data
      Users has the right to request the administrator of immediate correction personal data that is incorrect or / or supplements incomplete personal data, implemented at the request of Administrator

    • right to delete personal data
      Users is entitled to request the administrator to delete the data immediately personal, implemented at the request of an account case Users, Data delete involves anonymization of data enabling user identification.The administrator reserves the right to suspend implementation of the request to delete data for the purpose of legitimate protection Administrator's interest (e.g. when the user has violated Regulations whether the data was obtained as a result of conducted correspondence).
      In the case of the newsletter service, the user has the option self -deletion of your personal data using the link placed in each sent e-mail.

    • right to limit data processing passenger
      Users have the right to limit Personal data processing in the cases indicated in art.18 GDPR, among othersquestioning the correctness of personal data, implemented on demand submitted to the administrator

    • right to transfer personal data
      Users has the right to obtain personal data from the Administrator User in a structured, commonly used format suitable for machine reading, implemented at the request of the administrator

    • right to object to data processing Personal
      Users have the right to bring opposition to the processing of his personal data in cases referred to in art.21 GDPR, implemented at the request of the administrator

    • the right to lodge a complaint
      Users have the right to lodging a complaint to the supervisory authority dealing with data protection passenger.


    §14 Contact to the Administrator

    You can contact the administrator in one of the following ways


    §15 Service requirements

    • Limiting saving and access to cookies on the user's device can cause the malfunction of some functions of the website.

    • The administrator does not bear any responsibility for incorrectly acting Website functions if the User limits in any way Possibility to save and read cookies.


    §16 External links

    On the website - articles, posts, entries or comments of users can there are links to external sites with which the website owner does not He works.These links and pages or files under them may be advisable dangerous to your device or pose a threat to your security data.The administrator is not responsible for the content located outside Service.


    §17 Changes in the privacy policy

    • The Administrator reserves the right to any change in this policy Privacy without having to inform users in the scope the use and use of anonymous data or files Cookie.

    • The Administrator reserves the right to any change in this policy Privacy in the field of personal data processing, which he will inform Users with user accounts or saved for the service Newsletter, via e -mail within 7 days from changes in entries.Further use of services means getting acquainted and Acceptance of introduced changes in the privacy policy.In the case in which The user will not agree with the changes introduced, he is obliged to Delete your account from the service or discharge from the Newsletter service.

    • The introduced changes in the Privacy Policy will be published on this subpage Service.

    • The introduced changes come into force when their publication.

    Regulations for payments at Przelewy24

    Definitions

    For the purpose of these Regulations, the following terms and expressions will have the meanings:

    Merchant – a business entity that has concluded an agreement with PayPro, a Seller and a Payment Recipient.

    Payment Agent – a natural or legal person, or an organisational unit without legal identity on which the Act confers legal capacity, acting for and on behalf of PayPro S.A. as a domestic payment institution solely within the scope of payment services.

    User (Payer) – a natural or legal person, or an organizational unit without legal identity on which the Act confers legal capacity, effecting payments for goods or services offered by the Merchant, and which has accepted the regulations for payments at the Web Service.

    PayPro S.A. (PayPro) – the entity rendering the Service for the Users, with its registered seat in Poznań, ul. Pastelowa 8 (60-198), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda, 8th Commercial Division of the National Court Register, KRS entry No. 0000347935, NIP No. 7792369887, share capital of 5 476 300,00 PLN, fully paid up, entered in the register of domestic payment institutions kept by the Polish Financial Supervision Authority, UKNF entry No. IP24/2014.

    Przelewy24 (Web Service) – the Web Service intermediating the transfer of payments between the Payer and the Merchant.

    Payment transaction (Payment) – an individual payment for the Merchant effected by the Payer with the use of the Web Service. Each and every payment transaction is specified in the System through at least: Payment number, amount of Payment, Payment ID and Payment method.

    Payments at Przelewy24 may be ascribed the following statuses:

    • Pending – payment awaiting reception,
    • Under verification – payment received and subject to additional verification for security reasons,
    • Prepaid – payment made and awaiting transfer of payment confirmation to the Seller,
    • Complete – payment made, payment confirmation sent to the Seller,
    • Error – payment resulting in an error, returned by the Intermediary Institution or without correct payment,
    • Refunded – payment returned to the Client.

    Transaction panel – the Panel available to the Payer in order to allow them to choose the method of payment and get redirected to Intermediary Institution.

    Intermediary Institution – Payment Services provider or a different entity through which the Payer transfers funds to PayPro in order to pay the Merchant, in particular a Payment Agent, a bank, an authorisation-clearing centre, a post operator or a payment services office.

    Working Day – a working day of PayPro (with the exclusion of Saturdays, Sundays, holidays and statutory holidays) on which PayPro conducts its activity, i.e. renders the services set out in the provisions of the Regulations referring to the term „Working Day".

    GDPR [RODO] – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation).

    Regulations – these regulations.

    Service – a service consisting in the realisation of a payment carried out for the User by PayPro. The term Service also includes the Payment Transaction Initiation Service.

    Account Provider – a payment service provider providing the Account Provider Interface.

    Account Provider Interface – access channel for the online account provided by the Account Provider.

    Account – a payment account, under which it is possible to execute a transfer order.

    Payment Transaction Initiation Service(ITP Service) – a payment service consisting in one-time initiation of a payment order from the Account at the Payer's request to pay the Payment Recipient for goods or services, or to deposit funds into the account of the Payment Recipient.

    Agreement – the agreement concluded under these Regulations between the Payer and PayPro covering the conditions for the provision of the Payment Transaction Initiation.


    § 1. General Provisions

    1. The Regulations set out terms and conditions of making Payments through the Web Service available for the Users, including those made with the ITP Service, specifically regulated in §1¹ of the Regulations.
    2. Przelewy24 makes various Payment Methods available to the Client, accepts Clients' Payments, sends confirmations of effected Payments to the Seller and transfers the Payments to the Seller's account.
    3. Each and every Payment initiated in Przelewy24 receives a unique Payment Number and password set up by the Web Service. The Client should keep the number and the password for the purpose of checking the status of a given Payment, making a prepayment based on this payment or filing a complaint regarding the payment.
    4. Each and every payment made to one of the bank accounts of PayPro or its Payment Agent is dedicated solely to the realisation of the Payment the number of which was entered as the payment title. In case an erroneous Payment number is entered, PayPro will not be liable for the purpose to which the funds are transferred. The latter sentence does not apply to the ITP Service.
    5. In case the Payment is made with a method other than one using the ITP Service, the Customer is given a time limit indicated in the Transaction panel. Within the said time, the Web Service awaits the confirmation of payment. On the reception of the confirmation, the Web Service sends information to the User and the Merchant that the payment has been effected correctly.
    6. In case of payment orders received on days other than Working Days, the first working day following that day will be the day of reception of the payment order.
    7. PayPro may withhold or refuse to carry out the Service in case it has reasonable doubts as to the legality of payments, including their possible connection with money laundering or terrorist activity. A payment transaction carried out with the use of a payment card may be withheld or rejected for reasons stated in the preceding clause, among others, when the payment is made in a different country than the country of issue of the Payer’s payment card.
    8. PayPro reserves the right to withhold or refuse to carry out the Service in case the provisions of the Regulations are infringed upon or whenever there is a reasonable suspicion that the Payment does not conform to the provisions of law or the provisions of the Regulations.
    9. PayPro is not liable for any loss incurred by the Payer due to the withholding or refusal to service the Payment for reasons indicated in § 1 subparagraph 7 and 8.
    10. Confirmations of payment in Przelewy24 are provided by the following Intermediary Institutions:
      1. for payments made with the use of payment cards or an electronic wallet - servers of the respective payment operators cooperating with Przelewy24.
      2. for payments made by bank transfer or by means of the ITP Service - bank transfer automation software or bank account history supervision software of the service.
    1. The Web Service does not guarantee the realisation of Payments in real time in case of the following:
      1. verification of Payments in accordance with subparagraph 15 of this Paragraph,
      2. failure of operation of the system of the Intermediary Institution or the Account Provider, technical breaks on the part of the Intermediary Institution or the Account Provider, attempts to effect payments out of payment registration hours of a given bank or changes affecting the operation of the service carried out by the Intermediary Institution. The Payer is entitled to pursue claims arising out of the abovementioned circumstances against the Intermediary Institution or the Account Provider pursuant to the agreement concluded by and between the Payer and the Intermediary Institution and the Account Provider, as well as pursuant to binding provisions of law.
    2. The Web Service does not guarantee the realisation of Payments in real time in case the User does not follow the instructions provided during the transaction in the transaction panel and on websites of the Intermediary Institutions or the Account Provider.
    1. PayPro is not liable for failed (unrealised) or delayed Payments if the said failure or delay resulted from the provision of the incorrect or incomplete data by the User or was due to events that PayPro had no influence on. The User is obligated to notify PayPro of each failed (unrealised) or unauthorised transaction.
    2. The fact that Przelewy24 intermediates the transfer of the Payer’s Payments through the accounts of the Web Service does not entitle the Payer to claim interest on the payments kept temporarily on the accounts of the Web Service.
    3. Transactions with the status Under verification are subject to verification with respect to the criteria set out by PayPro regarding financial security measures implemented in order to prevent fraud, as well as counteract money laundering and financing terrorism. The verification may last until the end of the Working Day following the day of crediting the payment in the Web Service. In case the verification is positive, the Payment is immediately made available to the Merchant. In case the verification is negative, the payment is either directed to be returned to the Payer’s account or withheld in order for competent authorities to pursue further actions in accordance with the regulations on counteracting money laundering and terrorist financing.
    4. Przelewy24 is not a party to any agreement or legal relations between the Payer and the Merchant, in particular the contract of sale, and thus does not bear any liability. In particular, it will not be held liable for improper fulfilment or failure to fulfil a contractual obligation by the Merchant, as well as liability towards the Merchant for improper fulfilment or failure to fulfil a contractual obligation by the Payer.
    5. Prepayments
      1. Following the Prepaid status, the Payer may pay at the Web Service with a prepayment created in a given shop. For this purpose, on selecting the goods (or services), the Payer must memorise the Payment number and the password provided on the Web Service payment site. Next, the Payer must pay the required amount, using any payment method, to any bank account of Przelewy24, entering the Payment number as the payment title.
      2. The Web Service may generate a prepayment automatically from the payment made by the Client if the confirmation of such payment is received by the Web Service after the waiting period. In this case, the Payer may use the prepayment as payment, repeating the purchase. In case the Payer does not receive notification of generation of such prepayment or confirmation of payment transaction within 2 hours of the commencement of the Payment in the Web Service, the Client should file a complaint regarding the said Payment to the Web Service personnel.
      3. Payments made at the Post Office are executed within 1 working day of the time the payment is credited on the bank account of Przelewy24.
      4. The Prepayment may be used by the Client for the execution of payments only if the amount of the prepayment is equal to the purchase amount. In order to use the prepayment as a form of payment, the Payment number and the password of the said Prepayment must be provided.
      5. The status of the Prepayment may be followed at https://secure.przelewy24.pl/przedplata
      6. The Prepayment may be transferred automatically to a given Merchant without the Client's intervention, provided it is compliant with the arrangements made by and between the Payer and the Web Service.
      7. Payer's prepayment that is not used within 30 days of crediting the bank account of the Web Service will be refunded to the Client, minus the cost of the refund. The Client may apply for an immediate refund of the Prepayment.
    1. The cost of refund of erroneous payment or prepayment made by transfer is 2 PLN (two zlotys). In case of erroneous payment or prepayment by postal order made by the Payer, the cost of refund is increased by the charge of the postal order to the address of the Payer according to the Polish Post price list. In case the erroneous payment or prepayment is made by the Payer using a debit card, the cost of refund is 2.9% of the value of the prepayment. In case the erroneous payment or prepayment is to be refunded to a foreign account, the cost of refund is 30 PLN (thirty zlotys) and is covered by the recipient.
    2. Any interference with in the IT systems of the Web Service or use of payment instruments by unauthorised persons or persons with respect to whom PayPro has a legitimate suspicion of such unauthorised use is forbidden.
    3. Users willing to use the Web Service are obligated to comply with the Regulations and the provisions of law, as well as to use their true and accurate data.
    4. In some cases, the Payer, while making the Payment, is obligated to pay PayPro a one-time service fee which will later be added to the amount of the Payment Transaction. The Payer is informed of the amount of such fee in the course of the individual payment for the Merchant through the Web Service.
    5. Where the Payer is a taxpayer within the meaning of the act of 11 March 2004 on the tax on goods and services, to payments made by him with the use of the split payment mechanism specified in the act, the following special provisions will apply:
      1. PayPro explains that not all payment methods available to the Payer when initiating payments in the Seller's online store allow the use of the split payment mechanism; in particular, this mechanism is not possible with non-transfer-based payment methods (e.g. card payments);
      2. the Payer should always assess the appropriateness, advisability and validity of the mechanism application;
      3. the choice of payment method belongs solely to the Payer, and only the Payer decides whether to use the split payment mechanism, even if the use of this mechanism is mandatory;
      4. when the Payer makes payments using the split payment mechanism, he should take due care to ensure that the data provided by him in the transfer form made available to him by his bank match the details of the invoice issued by the Merchant documenting the Payment using the mandatory split payment mechanism;
      5. where the Payer applies the split payment mechanism and the Payment in any part affects PayPro's VAT account, PayPro is not the taxpayer indicated on the invoice. Therefore, PayPro will be entitled to perform the activities referred to in Article 108a(6) of the act of 11 March 2004 on the tax on goods and services, i.e. is entitled to make a payment to the VAT account of that Merchant indicated on the invoice (if relevant data is available) or to return the payment received to the VAT account of the Payer - the taxpayer from whom the payment crediting the VAT account was received; Paypro is free to choose the action Paypro will take;
      6. in the event of non-performance or improper performance of payment services covered by this agreement, PayPro is not liable to the Merchant, if the non-performance or improper performance results from PayPro's compliance with the provisions related to the use of the split payment mechanism, in particular, if under art. 108a paragraph 6 of the act of 11 March 2004 on the tax on goods and services, PayPro returns the payment to the Payer, and as a result, the Payment to the Merchant is not made.

    § 1¹. Payment Transaction Initiation Service (one-time transaction initiation)

    1. PayPro provides the ITP Service to the Payer only if such a Service is selected at the stage referred to in subparagraph 4(a). If at that stage the Payer selects a payment method that is not based on the ITP Service, the provisions relating to the ITP Service do not apply.
    2. The person ordering the initiation of a payment transaction on behalf of another person, including a legal person or an organizational unit, should have full legal capacity and be entitled to carry out the activities being the subject of the ITP Service. When using the ITP Service, the person ordering the initiation of a payment transaction on behalf of another person declares that he/she meets the criteria set out in the previous sentence.
    3. The ITP service is provided by PayPro at no charge to the Payer, unless the Payment Recipient charges the Payer a fee for the use of certain payment methods. In such a case, the Payer is informed of the amount of the fee before ordering the performance of the ITP Service. Any fees charged or exchange rates used by the Account Provider shall be determined by an agreement between the Payer and the Account Provider.
    4. To use the ITP Service, the Payer should:
      1. select the Payment option using the ITP Service in the Web Service or the Recipient's website; PayPro clearly marks payment methods based on the ITP Service; methods not marked in this way are not based on the ITP Service
      2. select the Account Provider from the list on the PayPro website to which the Payer has been redirected;
      3. accept the Regulations and provide the data and submit declarations of will necessary to provide the ITP Service.
    5. Upon acceptance of the Regulations by the Payer, the Agreement is concluded.
    6. PayPro initiates a payment transaction according to a unique identifier, which is the Account number specified in the agreement between PayPro and the Recipient.
    7. By providing the ITP Service, PayPro initiates the payment transaction immediately, no later than within [15 minutes] of receiving the required data. The maximum duration of the payment transaction is determined by an agreement between the Payer and the Account Provider. PayPro does not guarantee the initiation of a payment transaction within the time referred to in the first sentence of this subparagraph in the case of transaction verification under the provisions of § 1 subparagraph 15 of the Regulations.
    1. PayPro refuses to initiate a payment transaction if:
      1. The Payer did not authenticate or did not provide credentials in accordance with subparagraph 7, or the credentials are incorrect, out of date, incomplete, blocked, restricted or otherwise do not allow for authentication in the Account Provider Interface;
      2. The Account Provider refuses PayPro access to the Account, or access to the Account is impossible for other reasons;
      3. initiating a payment transaction from the Account would result in illegal or unauthorised access to the Account;
    2. Using the Account Provider Interface, PayPro relies on the authentication procedures provided to the Payer by the Account Provider. When using the ITP Service, the Payer should authenticate himself to the Account Provider and authorise the payment transaction initiated by PayPro, and if the use of the Account Provider's Interface requires it - provide PayPro with the credentials necessary to initiate the payment transaction.
    3. Using the ITP Service is allowed only for purposes consistent with the law and the Regulations.
    4. It is forbidden for the Payer to initiate payment transactions if the Payer is not authorised to use the funds from the Account.
    5. The payer may not revoke the payment order after giving PayPro consent to initiate the payment transaction. If the Payer cancels the payment order or fails to execute it for other reasons, PayPro may claim the amount of the payment transaction from the Payer.
    6. Conditions of the Account Provider's liability for unauthorised payment transactions initiated against the Account are specified in the agreement between the Payer and the Account Provider.
    7. It is forbidden to send illegal content using the ITP Service.
    8. The law applicable to the Agreement and the relations between PayPro and the Payer before the conclusion of the Agreement is the Polish law. If the Payer is not a consumer, the provisions on payment services shall not apply to the Agreement. This exclusion is permissible under these provisions in relations with entities other than consumers.
    9. The Payer may withdraw from the Agreement without giving reasons or paying any penalty on this account within 14 days from the Agreement conclusion. The deadline is considered met if the declaration of withdrawal has been sent before its expiry. The declaration of withdrawal should be submitted in writing or sent by e-mail to the following address: [email protected]. The right to withdraw from the agreement is not available to the consumer if PayPro has fully performed the ITP Service at the consumer's request before the deadline referred to in the first sentence of this paragraph.

    § 2. Complaints

    1. Users may file complaints by email ([email protected]), using the electronic contact form available at https://www.przelewy24.pl/en/complaints, by post (sent to the following address: PayPro SA, ul. Pastelowa 8, 60-198 Poznań) or directly at the organisational unit indicated by PayPro, where the Customer Service is located. Complaints filed by telephone or in person (minutes written during the visit of the person filing the complaint at the seat of PayPro) are also considered.
    2. PayPro will process the complaint within the period of maximally 15 working days. The processing time may take longer in case additional information in required, yet no longer than 35 working days of the date of reception of the complaint.
    3. Detailed information on filing and considering complaints is available at https://www.przelewy24.pl/en/complaints

    § 3. Final provisions

    1. Information pertaining to the right for litigation is included in the information regarding the complaint procedure mentioned in § 2 subparagraph 3 of the Regulations.
    2. Information on the court of competent jurisdiction for the adjudication of disputes arising between PayPro S.A. and the User is included in the information regarding the complaint procedure mentioned in § 2 subparagraph 3 of the Terms and Conditions.
    3. Transactions made by Przelewy24 are not banking transactions. Joining the Web Service does not require setting up a bank account within the meaning of the Civil Code (Act of 23 April 1964 – the Civil Code, Official Journal of Laws 1964, No. 16, item 93, as amended), as well the Act of 29 August 1997 - Banking Law (Official Journal of Laws 1997 No. 140, item 939).
    4. Using the Web Service for servicing payments for the sale of illegal goods or services, in particular those infringing on the property rights of third parties, those not admitted for trade in the territory of the EU, as well as using the Web Service for payments for access to pornographic content is forbidden.
    5. PayPro S.A. processes personal data in connection with payments made through Przelewy24. The processing is carried out in accordance with the provisions of law, in particular, the provisions of GDPR (RODO). Detailed information on the processing of personal data, including the rights and obligations pertaining to the data acquisition and processing, is available at https://www.przelewy24.pl/en/information-obligation-gdpr-payer.
    6. The Personal Data Controller for the personal data of Przelewy24 Users is PayPro S. A. with its registered seat in Poznań, ul. Pastelowa 8, 60-198 Poznań.
    7. Persons effecting payments through Przelewy24 grant their consent for receiving Payment confirmations by email. The Web Service is legally obligated to send such information. At the request of the User, PayPro will deliver the said information in paper form to the address indicated by the User, at a charge arising due to administrative costs.
    8. PayPro informs that, in accordance with the law, after the execution of the Payment Transaction, it is obliged to immediately provide the Merchant, as the Payment Recipient, with information enabling the Payment Recipient to identify the Payment Transaction and, if applicable, the Payer, as well as any other information provided to the Recipient in connection with the execution of the Payment Transaction. Therefore, in such circumstances, sharing this information with the Merchant will not constitute a breach of professional secrecy regarding the provided payment services.
    9. If, when making a Payment Transaction, the User chooses a payment method under which he applies for a consumer loan (with which the Payment to the Merchant is made) via an Intermediary Institution, such choice will mean that the Payer appoints PayPro to transfer Payer's personal data collected in connection with the processing of this Payment to the Intermediary Institution. The data is necessary for the Intermediary Institution to conclude a consumer loan agreement and activate the loan to complete the Payment.
    10. The Regulations are made available free of charge to every User on the website of the Web Service or the website of the Merchant prior to making payments.
    11. PayPro reserves the right to amend the Regulations. The amendments will enter into force on the day of their posting on the website of the Web Service.
    12. In matters not regulated by the provisions of the Regulations, the commonly binding provisions of law, including the Act on payment services, will apply.